By Divyanshu Kulkarni, Product Leader Intern

Keeping customers engaged when they visit a website, platform or tool is one of the biggest challenges for companies. With the trends shifting towards “AI” and the “Internet of Things (IoT)”, the humanization of the digitalized world is becoming more accepted. Chatbots are now commonly used in order to facilitate and smoothen the interactions between machines and humans.

Today, with the growth of sophisticated AI/ML technologies, chatbots are becoming more and more capable of human interactions. Their ever-growing popularity is proof that they make life easier for everybody.

NumlyTM offers an AI-enabled, employee coaching and engagement skill development solution for enterprises. Its AI-enhanced platform, NumlyEngageTM, enables coaching as an extension of eLearning, making it possible for organizations to tap into employees’ hard and soft skills and enable them to coach each other in a structured manner, while leveraging third-party learning content, external expert coaches and built-in coaching programs tailored for all corporate functional groups such as Sales, Customer Success, and R&D/Engineering.

NumlyEngage’s in-built algorithm helps define internal Jedi-coach pairings, wherein the Coach helps the Jedi to master the necessary skills, under various pre-packaged coaching programs.

Numly Inc. has developed its own chatbot a.k.a. BobotTM which is armed with a powerful AL/ML backend to guide the users on how to navigate through the NumlyEngage platform. The self-learning chatbot will guide users when they sign up for coaching programs by pushing them to undertake coaching interactions, view learning videos and undertake surveys.

BobotTM has been specifically designed to facilitate ease of use of the platform and using its resources efficiently, ensuring a hassle-free experience all the way for users.

It has some very interesting features –

Product Navigation:

  • BobotTM will help the user navigate through the platfrom, customized to his/her access as a Jedi, Coach, Manager, or a Program Admin.
  • The chatbot will suggest the steps that the user should undertake once they initially login and with the help of pattern recognition, it will learn what each user needs as they progress and accordingly suggest the next steps in their journey fo engagement and skill development.

Catering to User Requests:

  • If they user asks, “How do I get promoted?”, Bobot will pull the current designation of the user and the designation that he desires into account to suggest the next steps.
  • The chatbot will pull the “16 Personality Factor” report of the user to determine his/her strengths and weaknesses. It will cross reference it with the skills needed to reach his/her desired designation and voila, the relevant skills to be worked upon to get promoted are sent to the user. The user can then use the platform’s database of questions, mapped to the defined skills, to start interacting with their chosen coaches.

Guidance:

  • As the user undertakes a coaching program, Bobot will guide him/her through each step of the process in an orderly manner.
  • Whatever task the user chooses, it will guide him/her in real-time, ensuring the best and the most efficient utilization of the user’s time

Notifications:

  • Bobot will facilitate interactions on the platform by sending notifications to the user to push for the follow up steps. For example, if the Jedi has completed his/her task on a skill but has not received a feedback from his/her Coach, the Bobot will guide the Jedi with the following notification – “”Hey! Seems like your coach has been busy. Why don’t you send a follow up request?”
  • Let us say the Coach has been busy and missed out on sending the feedback to his/her Jedi, the Bobot will wait for a specific period and then automatically remind the Coach with the following message – “Hey there! Seems like you missed a feedback request from Mr. A, your Jedi. Please send your valuable feedback to him so that he can proceed in his learnings.”

The Bobot has been developed with the objective to guide the users on their coaching journey on the NumlyEngage platfrom and to facilitate an efficient user experience tailored for each user with the aid of powerful AI/ML technologies. Its self-learning model will keep learning and improving, thus creating a hassle-free experience.

There are several more attractive upcoming features for Bobot. Keep an eye out for our updates!

By Madhukar Govindaraju, Founder & CEO

With commitment, loyalty, greater productivity, and lesser attrition being some of the by-products of having engaged employees, it is no surprise why employee engagement has taken center stage for a lot of companies. 

However, with engagement levels standing only at 30% worldwide, organizations have to take a close look at things they need to do to change this figure. 

Amongst other things, one of the key drivers of engagement is the presence of shared values. It can be easy to think of shared values and company values as interchangeable terms. However, they are not. 

Company values are related to an organization’s central approach to its overarching mission and values. Shared values, on the other hand, are the set of values that help employees relate to one another and ensure that they share common work principles and attitudes with their co-workers. 

Having shared values builds a sense of shared interest in the success of the organization and reflects how the personal values of an employee align with their work and the organization as a whole. 

But how do shared values drive employee engagement?

Don’t force it 

Organizations cannot force shared values. Neither should they try to do so. What organizations can do instead is to create a culture that helps foster deep connections at work. To achieve shared values, organizations have to look for ways to build meaningful connections between employees and the company vision. 

However, the company vision is a large, all-encompassing concept. To create a sense of shared values, this vision has to be tied to small, achievable goals for the employees to make it a part of the day-to-day experience. It is also essential to recognize the employees who accomplish these goals and help them stay motivated, committed, and accountable to this cause. 

Establish clear communication 

With enterprises today having interconnected functional departments, employee actions have a direct impact on their peers, especially as frequent change becomes a norm. Organizations have to help employees understand the importance of company values and ensure that their actions align with these.

A single session on company values conducted during the onboarding exercise is not enough. It is essential to not place the burden of aligning with the value system solely on the shoulders of the employee. Communicating these values clearly and how they are translated into the day-to-day procedural operations are essential to drive shared values across the organization. Hence, this has to be a continuous process. 

Build the bridge 

Today’s workforce, especially the millennials and Gen Z, have different motivations and expectations from their workplace. There is a high focus on purpose. They want to know how they are contributing to the larger picture. They want to see how their work matters. They want to see the value the organization is bringing into their lives. 

To have shared values and vision, organizations have to communicate how the organizational vision and values align with this workforce. They also have to identify where the gaps in the shared values are and build the bridges to close this gap. By identifying issues related to shared values within the organization with information relevant to the employees, organizations can gather relevant insights. After all, we can only manage what we can measure. 

Leverage coaching to foster connections

Organizations that want to develop shared values and vision also lean heavily on coaching and mentorship. This is especially relevant in the presence of a multi-generational workforce of today. Mentorship unveils how shared values matter. It helps employees understand how their role contributes to the bigger picture. It helps them decide how they can enhance their career goals in alignment with organizational goals. It also assists in reinforcing meaningful connections with all across the organizations by impacting attitudes and behaviors positively.

Shared values cannot be achieved in a day-long training program. Understanding shared values and learning how to employ them in everyday activities builds meaningful connections. This also leads to stronger social connections at work. And research shows us how strong social connections and productivity are directly related to one another.  

Employees who build these connections and connectedness with their colleagues are more likely to stay loyal to the organizations and more committed towards their work. They will also be willing to put in more discretionary effort because they understand why work matters. It solves the conundrum of purpose, something that millennials value heavily. And by doing all this, it helps in driving engagement at work and gives legitimacy to the statement, ‘engaged employees are driven by shared values and vision’. Because engagement, after all, is an emotional commitment to the organizational goals.

We have to accept that employee engagement is not rocket science. Neither is it magic. It is a craft that is created using trust, and this trust engenders loyalty. Clearly, employee engagement is not a destination but a journey. Shared values and vision are the vehicles with which it becomes infinitely easier to navigate this journey. 

With NumlyEngage™, we offer a next-gen employee engagement platform that provides a structured approach to soft skills development by bridging people and connections. NumlyEngage™ drives consistent and multi-touch interactions that are continuously scaled and nurtured by AI. Would you like to see NumlyEngage™ in action? Connect with us for a demo.

Upcoming Webinars - Engaging and Up-Skilling Your Employees From a Distance

3rd and 17th December, 2020